Privacy Policy
Effective date: July 21, 2026 

Parkland Poo Patrol (“Parkland Poo Patrol,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ParklandPooPatrol.com, request a quote, create a customer account, communicate with us, or use our dog-waste-removal services.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information

• Name
• Email address
• Telephone number
• Service address
• Billing address, if different
• Preferred method of communication

Property and service information

• Yard size, surface type, and service areas
• Gate codes, access instructions, and parking instructions
• Number of dogs and information about your dogs
• Information about animal behavior or potential safety concerns
• Requested services and service frequency
• Scheduling and notification preferences
• Notes you provide about your property or service

Photographs

We may collect or create photographs related to providing service, including:

• Photographs submitted by customers
• Photographs of dogs, yards, gates, or service areas
• Gate-closure or service-completion photographs

Gate and service-completion photographs are used to document completed service and property security. We will not use identifiable photographs of a customer’s property, family, or pets for advertising or social media without permission.

Account and transaction information

We may collect:

• Customer-portal account information
• Service history
• Invoices, payments, refunds, and balances
• Limited payment information, such as card type, expiration date, and the last four digits of the card

Complete credit- or debit-card information is processed by our payment processor and is not directly stored by Parkland Poo Patrol.

Communications

We may retain emails, text messages, telephone notes, quote requests, customer-support requests, reviews, and other communications with you.

Website and device information

When you use our website or customer portal, we or our service providers may automatically collect information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• General geographic location
• Cookie and similar technology information

2. How We Use Your Information

We may use your information to:

• Determine whether your property is within our service area
• Prepare and provide quotes
• Create and manage customer accounts
• Schedule, perform, and document services
• Access the designated outdoor areas of your property
• Communicate arrival notices, completion notices, gate photographs, weather delays, and schedule changes
• Process payments and send invoices or receipts
• Respond to questions, complaints, or service requests
• Maintain accurate dog, yard, access, and billing information
• Detect fraud, unauthorized activity, or security problems
• Improve our website and services
• Send promotional communications when permitted
• Comply with legal, tax, accounting, and regulatory requirements
• Establish, exercise, or defend legal claims

3. How We Share Information

We may disclose information to companies that help us operate our business, including:

• Sweep&Go, which provides our customer-management, scheduling, communication, onboarding, and customer-portal services
• Stripe, which processes electronic payments
• Website-hosting, security, backup, and maintenance providers
• Email and text-message service providers
• Accounting, bookkeeping, insurance, and professional advisers
• Website analytics providers, if enabled
• Government agencies, courts, or law-enforcement authorities when legally required

Sweep&Go’s customer portal can store customer contact information, service addresses, yard and dog details, gate codes, schedules, billing details, and notification preferences. Sweep&Go client-portal information

Third-party providers process information under their own terms and privacy practices. You can review the Sweep&Go Privacy Policy and Stripe Privacy Policy.

We may also disclose information:

• To protect the safety, rights, or property of customers, employees, animals, Parkland Poo Patrol, or others
• To investigate fraud, misconduct, payment disputes, or suspected illegal activity
• In connection with a merger, sale, financing, reorganization, or transfer of the business
• When you direct or authorize us to do so

4. Sale of Personal Information

Parkland Poo Patrol does not sell personal information for money.

We do not share mobile telephone information, text-message opt-in data, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to vendors that help us deliver requested communications or services.

5. Cookies and Analytics

Our website and third-party service providers may use cookies, server logs, and similar technologies to:

• Keep website features working
• Remember preferences
• Maintain security
• Understand website traffic and performance
• Determine whether quote or contact forms are working properly

You may block or delete cookies through your browser settings. Blocking certain cookies may affect how the website or customer portal functions.

If Parkland Poo Patrol later adds advertising pixels, remarketing, or new analytics services, this policy will be updated to identify those practices.

6. Email and Text Communications

By providing your email address or telephone number, you agree that we may send service-related communications, including:

• Quote and account information
• Appointment and arrival notices
• Schedule or weather updates
• Service-completion notifications
• Gate photographs
• Invoices, receipts, and payment notices
• Responses to your questions

We may also send occasional promotional messages when permitted by law.

You may unsubscribe from promotional emails using the link provided in the email. Where applicable, you may opt out of automated promotional text messages by replying STOP. You may also contact us directly to update your communication preferences.

Opting out of promotional communications will not prevent necessary account, billing, safety, or service communications. The FCC permits consumers to revoke consent to automated marketing calls or texts through reasonable means. FCC consumer guidance

Message and data rates may apply. Consent to promotional messages is not required to purchase services.

7. Gate Codes and Access Information

Gate codes and other property-access instructions are used only to provide requested service, communicate with you, protect property, and address service-related issues.

We limit access to this information to personnel and service providers who reasonably need it to perform their duties. Customers should notify us promptly when a gate code or access instruction changes.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Maintain an active customer account
• Provide services
• Maintain service and payment records
• Resolve complaints, payment disputes, or legal claims
• Meet tax, accounting, insurance, and legal obligations
• Prevent fraud or misuse

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete or de-identify it.

Some information maintained by Sweep&Go, Stripe, or another provider may remain subject to that provider’s legal and operational retention requirements.

9. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or service provider can guarantee complete security. Customers are responsible for protecting their customer-portal passwords and notifying us if they believe their account or information has been compromised.

10. Your Choices and Requests

You may contact us to request that we:

• Provide information about the personal information we maintain about you
• Correct inaccurate contact, property, dog, or service information
• Update your communication preferences
• Delete personal information that we are not legally or operationally required to retain

Certain information may also be viewed or updated through the Sweep&Go customer portal.

We may need to verify your identity before fulfilling a privacy request. We may retain information required for completed transactions, taxes, accounting, payment disputes, fraud prevention, insurance, safety, or other legal obligations.

11. Children’s Privacy

Our website and services are intended for adults arranging services for their property. We do not knowingly collect personal information online from children under 13.

If we learn that a child under 13 submitted personal information without appropriate parental consent, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to external websites, social-media platforms, payment processors, and customer portals. Parkland Poo Patrol does not control and is not responsible for the privacy practices of those third parties.

We encourage users to review the privacy policy of each third-party website or service they use.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, vendors, or legal obligations.

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through email, the customer portal, or another reasonable method.

14. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Parkland Poo Patrol
Parkland, Florida
Email: info@parklandpoopatrol.com
Call or text: (954) 284-0410